PATRON DISPUTE NOTICE OF CLAIM

In the event of a Patron dispute, the following steps may be taken:

Patrons who wish to file a dispute over the play or operation of River Rock Casino must make a written complaint to casino management. Such written complaint must be made on the River Rock Casino “Patron Dispute Notice of Claim” form, included below, which must be completed in its entirety, signed and returned to River Rock Casino Management within seven (7) days of the play or operational issue.

Please refer to the attached River Rock Casino’s Patron Dispute form for additional information.

Patrons that are not satisfied with the decision of River Rock Casino Management have the right to appeal the written notice of the decision to the Dry Creek Gaming Commission within 15 days.