During your use of this website, we collect certain information about you that you may consider private or confidential. We are providing you with this notice to explain our policies for collecting, using, and sharing this information with others.
When you visit the River Rock Casino website, we track and collect certain information that is non-personally identifiable. This information includes: (i) your operating system; (ii) your web browser; (iii) the duration of your use; (iv) the pages viewed; (v) search words; and (vi) dates and times that our site is accessed. This information does not personally identify you, but is helpful for marketing purposes and for improving your experience on our website. You may be asked to provide personal information so that we can respond to your request for information. We will not require you to provide more information than is necessary to participate in any of our site activities. We may combine information collected online through the site with any other data we have collected about you using our offline resources including, but not limited to, player's club accounts, surveys, guest comments and market research.
River Rock Casino does not sell any personal information we collect from you. Please see the Cookies, Disclosure of Information We Collect, and Manage Personal Data sections below for information about when data may be shared with third parties and how to opt out from online data collection and sharing. You may exercise all of the rights listed in this policy without fear of unlawful discrimination.
Special Promotions or Informational Emails
Occasionally, we request visitors of the site to provide an email address in order to send information about promotions and special offers or to be eligible for sweepstakes.
Online Surveys
Occasionally, we may also ask you to fill out an online customer survey to obtain your suggestions or comments to better understand the effectiveness of River Rock Casino's services, this website or for other similar purposes. Providing this information is solely at your choice. This will help us understand your needs and better serve you the next time you visit River Rock Casino.
We currently use "cookies" on our website to detect your web browser’s multimedia capabilities and to provide a unique identifier to your computer so that we can generate statistics regarding website usage. Cookies may also be used to help speed your future activities or to improve your user experience by remembering information from your computer that was not voluntarily provided by you (i.e., during registration) but does not include data that will identify you personally. We also use cookies from third-party partners such as Google or Facebook for analytics and marketing purposes. Cookies are text files that store very small bits of information that help to identify you and your session interacting with a website. To learn more specifics about how cookies work, please refer to the help section of your web browser.
Most browsers are initially set to accept cookies. If you would prefer, you can set your browser to refuse cookies or to alert you when cookies are being sent so that you can flush them from your browser if you object to their presence. You may also opt out of any marketing analysis or personalized ad delivery from Google or Facebook by visiting their websites. Finally, if your browser supports it, you can turn on the Global Privacy Control to opt-out of any collection and sharing of tracking data collected on our website.
Tracking technologies may record information such as internet domain and host names; browser software and operating system types; clickstream patterns; and dates and times that our site is accessed. Our use of cookies and other tracking technologies allows us to improve our website and your web experience. We may also analyze information that does not contain personal information for trends and statistics.
Except as provided for herein, we do not disclose to third parties any information obtained through our website without your consent. Your information may be disclosed if necessary: (i) to protect and defend our rights or property; (ii) to comply with a court order or other legal process or other legal requirements of any governmental authorities, including but not limited to, authorities which regulate gaming activities; or (iii) in our sole discretion, in extraordinary circumstances in which we deem such disclosure is prudent.
We take every reasonable precaution to keep your personal information secure. We have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect. Areas of this website that collect your information use industry standard secure socket layer encryption (SSL); however, to take advantage of this, your browser must support encryption protection (found in Internet Explorer release 3.0 and above). Nevertheless, when disclosing any personal information, you should remain mindful that there is an inherent risk in the use of email and the internet. Your information may be intercepted without our consent, collected illegally and used by others without your consent. We cannot guarantee the security of any information you disclose online, and you do so at your own risk.
Our website provides links to other websites. We do not endorse the materials disseminated at these other websites. We are not responsible for their content, validity, privacy policies or reliability of any website linked to our site.
In compliance with the California Consumer Privacy Act or CCPA, you can request a copy of, update, or remove your personal data from our database by contacting us online. To be removed from our email database please click here to send us an email. Be sure to include the email address you used to register.
Pursuant to applicable law, persons under the age of 21 are not permitted to play at our casino, loiter in gaming areas or consume alcoholic beverages. Similarly, our website is not intended for persons under the age of 21. In accordance with the Children’s Online Privacy Act, persons younger than 21 years of age are not allowed to use our site. We do not knowingly collect information from such persons.
We reserve the right to modify or change this privacy policy at any time, simply by posting such changes on the site. Any such change, update or modification will be effective immediately upon posting.
For questions regarding our privacy policy, please contact us at dora.azevedo@riverrockcasino.com.
Guests must be 21 years or older to enter Casino.
River Rock Casino promotes responsible gaming. If you think you have a gambling problem, call 1-800-GAMBLER (426-2537).
